This is the first in a series of posts about why Hard Times rules and Summers doesn't.
Hard Times--Book I
Mr. Joe, whose voice is "dictatorial", opens the pantomime by stating "Now, what I want is customers" at his bar in Arlington. He is a man of "unproven facts and miscalculations." He interrogates one of his servers, Saammii, whose father is involved with the circus, the members of which are "Fancy" in comparison to Joe's espousal of "Fact." Since her father rides and doesn't tend to customers, Joe offers Saammii the definition of customer. She is rebuffed for not being able to define a customer factually; and she is rebuffed a second time for not being able to serve a customer after she learns what the definition of a customer is. Her coworker Lika does, however, provide a more zoological profile description and factual definition of a customer. Saammii does not learn easily, and does not learn at all as the rest of the pantomime proves, and she is censured for suggesting that she would carpet the Red Room floor with pictures of flowers. Saammii is taught to disregard customers altogether. It is customers v. Joe's unrealistic and incorrect version of Fact.