Tuesday, July 24, 2012

Hard Times-- Book IV: The Whole Point

The whole point of the series of posts about Charles Dickens' "Hard Times" was to compare Hard Times Cafe & Summers to prove how much Hard Times rules & Summers sucks. I think that point was lost in the most convoluted drawn-out and boring series of blog posts ever posted on Slumlog.

The original moral of the story was that during the power outages in Northern Virginia a couple of weeks ago, the customer service that patrons received at Hard Times, which had no electricity, was better than the service that patrons receive on a regular basis at Summers, which usually has electricity.

As soon as the power went out in Alexandria, the wait staff and the manager on duty checked with each patron to see if they were okay and had no safety concerns. At Summers, one can't even get a server to check on patrons on a regular basis with the lights on and the clock ticking towards the end of happy hour. And since the power was out in Old Town, the point of sale systems didn't work, but allowances were made. At Summers, customers can't catch a break. I remember one time, at band camp, when a customer asked about their ticket with an off-hand comment about how they thought they had ordered the last beer before happy hour ended and the server said yeah, but I didn't ring it in until later, after happy hour ended.

!#@#$*&^%$? Don't understand? Play a game of Q*bert.

And it was hot as sh!t sitting next to the grill at Hard Times with no air conditioning, but the staff handled it with aplomb and made the best of a a bad situation. When it gets to be hot as sh!t at Summers, Joe turns down the lights and turns up whatever crappy radio station he has playing on the sound system.

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