Wednesday, April 5, 2017

Customer Complaints - April 2017

There are a lot of customer complaints at Summers.

This one tickled our funny bone because it was made about someone that doesn't even work at Summers. There is a regular, let's call him Derek, who was in Summers one day to drink a couple of the cheapest beers in Arlington. He was wearing a dark shirt and sitting near the door and so he received complaints from customers because he didn't help seat everyone that walked in the door.

I find it ironic that both Joe and other shitty Summers staff couldn't wait to mention perceived problems to this Summers regular rather than noticing their own service shortcomings.

That is one of Joe's biggest management deficiencies, he would rather play the blame game and spread the criticism to customers and co-workers instead of making things better.

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